Shipping & Returns

When will I receive my order?

We ship out online orders twice a week through LBC:

For orders PAID on Mondays until Wednesdays - FRIDAY

For orders PAID on Thursdays until Sundays - WEDNESDAY

How do I check the status of my order?

We make sure to send an email at every step of your transaction. You can also log in to your account to view the status of your order.

PENDING: Your payment has not been confirmed yet
PROCESSING: We are safely packing your orders!
SHIPPED: We have successfully shipped your orders out

How can I track my order tagged as delivered?

You can find your LBC tracking number when you log in to your account. Go to https://www.lbcexpress.com/track/ and input your tracking number to track the delivery status.

Can I order online and pick it up from your store?

Since our website holds a different inventory count, we cannot always guarantee that the items you have reserved on the website are at your chosen store real-time. We would recommend that you coordinate with our Customer Care Team by sending a Direct Message to our Instagram page @vnmnaturals.

Do you ship internationally?

For now, our team is still working on international shipping!

I received the wrong product, what shall I do?

Oh, our mistake! We’re sorry about this. Please send a Direct Message to our Instagram page @vnmnaturals so our Customer Care Team can assist you.

I don't like what I ordered, can I return it?

Due to the very sensitive nature of our products, returns due to change of mind are not accepted. All products are pictured and described exactly the way they are, hence buyers are expected to think their purchases thoroughly before pushing through with their orders. We use all-natural ingredients to formulate our products to ensure that we get to produce only the best quality each time, which is also what makes our products prone to spoilage. We, therefore, cannot accept products that have been used even just once. However, if the product is proven defective upon receipt of the package, we would gladly replace the item. Any purchases made online must be checked within 3 days upon receipt of the package. Reports or complaints must also be communicated within this period. If no reports are submitted to our Customer Support Team, all delivered items are considered merit your satisfaction.